Privacy Policy

Introduction

Hugme AI ("the App") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our App. By using the App, you consent to the practices described in this policy.

Information We Collect

• Account Information: When you create an account, we collect your email address, your age and any other information you provide. When you use the app as guest, we collect your pronoun, preference and any other information you provide.
• User-Generated Content: We collect and store any content you create, upload, or share within the App, including AI character profiles and chat messages.
• Usage Data: We collect information about how you use the App, including which features you use, how often you use them, and the time and duration of your sessions.
• Performance Data: We collect technical data about your device and the App's performance, such as crash reports, error logs, and device specifications.
• Third-Party: We use Firebase, a Google service, to collect performance and usage data, including crash reports and user behavior analytics. This data is used to improve the App's stability, performance, and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve the App: To personalize your experience, provide customer support, and develop new features and functionalities.
• Analyze Usage: To understand how users interact with the App and identify areas for improvement.
• Personalize Content: To show you relevant content and advertisements.
• Communicate with You: To send you notifications, updates, and marketing materials.

How We Share Your Information

We may share your information with the following parties:

• Service Providers: We may share your information with third-party service providers who help us operate and maintain the App, such as Firebase and other analytics providers.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.
• Legal Compliance: We may share your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the App's services. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will promptly delete your personal information from our active systems. However, we may retain some anonymized data for a limited period for analytical and research purposes.

Your Choices

• Account Information: You can update your account information at any time.
• User-Generated Content: You can delete your content at any time. If the content was shared publicly, deleting it will remove your copy but may not remove it from the view of others. Private content will be deleted immediately upon your request.
• Account Deletion: You can delete your account at any time by going to the "Profile" section of the App and tapping the "Delete Account" button. If you no longer have access to the App, you can send a deletion request to contact@piimobile.com. Please note that we may need to verify your identity to prevent unauthorized deletions.
• Data Subject Rights: You have the right to access, rectify, and erase your personal data. You can exercise these rights by contacting us at contact@piimobile.com.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

The App is not intended for children under the age of 17. We do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child under 17 without parental consent, we will take steps to delete the information as soon as possible.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or via email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@piimobile.com.